Frequently Asked Questions
What genres of vinyl records do you offer?
We specialize in a diverse range of genres, including Afrobeat, Jazz, South African Jazz, African Music, Highlife, and Broken Beats. Our carefully curated selection ensures a wide variety to cater to different musical tastes.
Are your records new or used?
Our inventory includes both new and carefully curated used vinyl records. We take pride in offering high-quality records that have been inspected for their condition and authenticity.
How do I clean my vinyl records?
Cleaning your vinyl records is essential to maintain their sound quality. Use a carbon fiber brush or a microfiber cloth to gently remove dust and debris from the surface of the record. Avoid using harsh chemicals or abrasive materials that can damage the vinyl. For deeper cleaning, consider using a record cleaning solution and a soft brush. Remember to always handle your records with clean hands and store them in protective sleeves to prevent scratches and dust buildup.
What are your store policies?
Our store policies include a 30-day return policy for defective or damaged products. We also offer exchanges for items of equal value within 14 days of purchase. Please refer to our full store policies for more detailed information.
Can I pre-order records?
Yes, we accept pre-orders for upcoming releases. Pre-ordering ensures that you will receive a copy of the record as soon as it becomes available. Please check our website or contact us for more details on pre-ordering.
Do you buy used records?
Yes, we do buy used records. If you have vinyl records that you would like to sell, please reach out to us with the details of your collection. Our team will assess the condition and value of the records and provide you with an offer.
How do I ensure the quality of the vinyl records I purchase?
We prioritize quality assurance. Each record undergoes a meticulous inspection to ensure it meets our standards. We also provide detailed descriptions and, where applicable, information on the condition of used records.
Do you offer international shipping?
Yes, we offer international shipping to bring the joy of our curated vinyl collection to music enthusiasts worldwide. Shipping costs and delivery times may vary based on your location.
Are your vinyl records limited editions or reissues?
Our inventory includes a mix of original pressings, limited editions, and high-quality reissues. Each record is labeled accordingly in the product description to provide transparency to our customers.
Do you offer gift cards?
Yes, we offer gift cards for those looking to share the joy of vinyl records with friends and family. Gift cards are available in various denominations and can be used for any purchase on our website
Can I request a specific record or genre that is not currently in stock?
Absolutely! We value customer requests and feedback. Feel free to contact us with your specific requests, and we'll do our best to source the records you're looking for.
How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team through the contact information provided on our website. We are here to help with any questions or concerns you may have
Contact us for further assistance.